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Dropshipping Management For Day-To-Day Operations: Q&A Series #5

Every day we get hundreds of questions from absolutely different categories of people. Can you guess who the most common askers are? Happy new owners of dropshipping stores have more questions than anyone else! Often they ask questions related to dropshipping management operations.

It’s an absolutely normal situation if you don’t know how to run your brand new business. Don’t worry, you will learn it all in due time. And as for now, we’re always here to guide you.

1. What should I do day to day to manage my store?

It may sound obvious, but you need to actually run your dropshipping business every day if you want it to be successful.

It’s not enough to simply own a store without doing anything to it. Take a look at the success story of Alex – during the first month of his newly opened store operation, Alex did nothing to manage the operations. As you can guess, the results weren’t satisfying at all. Everything changed as soon as Alex started paying attention to the business, and now things are going more than well.

So, as an owner of a dropshipping business, you need to:

  • Manage orders and payments, inventory, and track delivery

Well, this is the essence of the dropshipping business model, right? You don’t have to think about warehouse management and shipping issues (and it saves you tons of money!), but still, there are certain dropshipping management operations in this field you should take care of.

You have nothing to worry about, though, if you have the AliDropship plugin already installed. In terms of business operations, it does the majority of necessary tasks, so the only thing you actually need to deal with is customer support.

  • Communicate with your customers via email and other means

Communication and interaction is probably the only thing that can’t be automated in this business field.

People value personal attitude, and it becomes exceptionally important when it comes to eCommerce.

Just think about it: someone decides to buy a product from you without seeing this item first; basically, this person trusts you with their money, and, to be honest, takes a risk.

Don’t leave them confused and uncertain! Help them, guide them through the store and the shopping process, encourage them to make a purchase, and thank them for their decision.

This is how you will turn their random purchase into a very personal and pleasant customer experience. This is how you will create additional value for your store, and this is how you will carefully build an audience of loyal and engaged customers.

  • Drive traffic to your online store

People can’t locate your store easily, you know.

The competition is astonishing, and the Internet is huge.

This is the challenge that can and must be taken. All you need to do is pay attention to your promotional efforts. If you don’t know where to begin, take a look at our Marketing Tips blog section.

  • Search and import new products for your store

The day to day operations of dropshippers always include frequent product researches.

It is important to do it regularly – this is how you will keep your existing customers enthusiastic about new offers they didn’t see before. Also, don’t forget about trends and fashion – technologies and interests change quickly, and it is vital to go with the flow. Nobody likes outdated and boring items!

  • Edit the content of your pages to make the store look neat and professional

Mostly, it refers to single product pages – when you import new products from AliExpress, the titles and descriptions you get are not perfect at all. This is why it is necessary to take some time and edit everything that doesn’t look good.

Also, don’t forget about search engine optimization – keep it in mind when you’re editing the pages’ content. You won’t see immediate results, but in the long run, these efforts will give your more benefits than you can imagine.

2. What are the costs of running and managing a dropshipping store?

Oh, no one can tell you how much dropshipping management operations will cost you.

Let’s think of all the possible costs you might have in this business:

  • Hosting payment – sorry, you just can’t go without it.
  • First orders payment – you need to order an item on AliExpress to get it delivered to your customer. So, at the beginning of your dropshipping journey you will spend your money first to get later paid by your customer.
  • Marketing activities – everything is up to you here. Maybe you will launch a full-scale campaign that will cost you hundreds of dollars, and maybe you will simply install some promotional plugin like Social Rabbit.

As you can see, it’s impossible to predict the amount of your expenses. No one defines it but you!

3. What should I do when I receive an order?

Step one: get excited.

Step two: go to the Orders section and click the “Place order automatically” button.

The AliDropship plugin will visit AliExpress and create an order for you automatically. It will select necessary product variations, add items to your shopping cart and fill in your customer’s shipping details on the checkout page. You will just need to click confirm button to complete a purchase.

Alternatively, you can place the order manually by clicking the “Place order manually” button.

Step three: celebrate!

4. Will the cost of an item on AliExpress be deducted from my PayPal account?

AliExpress doesn’t support PayPal as a payment method which is why you can’t use your PayPal account to pay for purchases on AliExpress.com.

In other words, the cost of an item won’t be deducted from your PayPal account. Instead, while placing an order on AliExpress, you can use one of the payment methods supported by the platform. The most commonly used ones are Visa and MasterCard credit cards, as well as Visa, Maestro, and American Express debit cards.

5. Does the plugin import the shipping costs or do I have to add shipping options to my products?

The AliDropship Plugin doesn’t import items’ shipping costs.

We highly recommend offering your customers a free shipping service by taking advantage of the free/low-cost shipping offered by many AliExpress sellers. However, the Plugin has a special section where you can enable or disable different shipping options.

You can add up to four different shipping options (including free shipping) to any or all products.

6. Are the customers able to create an account on my website?

Yes, your clients can get the option to create a personal account on your website.

This account gives your customers the opportunity to store their contact and shipping details, check the list of products they purchased, and track the status of any order.

7. Will the customer receive a tracking number? How can our customers track their orders?

Once you placed an order on AliExpress and your supplier shipped an item, you get your tracking ID.

The plugin will automatically collect this tracking data and add it to your order details.

Please note: you need to be logged in to your AliExpress account and your AliDropship orders section to activate this tracking auto-filling option.

8. How can I know if the package was delivered to the customer?

If there’s a tracking number available, you can easily track the package delivery.

With this tracking ID provided by the AliExpress supplier, you can check if the customer received an item.

9. My customer didn’t receive the order. What should I do?

First of all, stay calm and don’t panic.

Unfortunately, this happens. And it’s another part of your regular dropshipping management operations.

Maybe something went wrong within the postal service, or the customer provided a wrong address, or a seller is shady (did you choose the seller carefully?). You’ll figure it out later, but right now it’s not the first priority.

Secondly, apologize.

Whatever happened, it can all be fixed. Your behavior and personal attitude will help a lot to solve this issue.

If your client did not receive the order or is not satisfied with his purchase, you should follow AliExpress Buyers Protection Policy.

We recommend talking to the seller first. Go on AliExpress, open the “My Orders” page, select the faulty order and write a private message to the seller. The seller should respond quickly and offer different solutions to fix it. The reputation of the sellers is rather exposed and they are willing to do anything to maintain their feedback rating.

10. How will I handle refunds?

One of the reasons why AliExpress is perfect for the dropshipping model is its good protection system with a full money-back guarantee.

So, if your customer is not satisfied with a product and asks you for a refund, you should dispute the purchase with the AliExpress seller.

If you are selling inexpensive products, your AliExpress suppliers usually refund you quickly and don’t ask you to return the items. They don’t want to waste their energy on managing disputes and receiving returns for relatively low-value items. You can read about it more in our interview with an actual AliExpress seller.

As a result, you can give a full or partial refund to your customer through PayPal without asking them to return the product. This is why we recommend that you don’t spend all your earned money at once – keep a small fund just to be safe.

If there are more questions related to dropshipping management operations we haven’t covered, feel free to leave them in the comments section below. We hope the answers will help you start a successful dropshipping business.

Read the source: https://alidropship.com/manage-drop-shipping-business-qa-series-5/

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Ordering A Custom Dropshipping Store From AliDropship: Q&A Series #4

Considering the constant demand for a custom dropshipping store from AliDropship, we decided to devote a whole separate Q&A session to it. Enjoy!

1. What’s a custom dropshipping store?

In practice, it’s a ready-made dropshipping store that is created for you exclusively. The store is developed by the team of highly skilled designers, programmers, and other technical specialists.

Therefore, this is a wonderful solution for people who don’t know how to build a dropshipping store from scratch (or don’t want to waste their time on this). That’s why a huge part of AliDropship clients prefer ready-to-go solutions.

2. What does the whole process look like?

First of all, you place an order and make a payment.

PLEASE NOTE: you only make ONE payment to get an AliDropship custom store, with no recurring fees! While running a dropshipping store, your only ‘must-have’ regular fees will be the domain and hosting payments required by your providers to keep your store ‘visible’ on the internet.

After that, a dedicated member of our project management team gets in touch with you. We assign a personal project manager who will guide you through all the steps of the work.

They give you access to Basecamp – it’s the special platform where you can monitor the progress and leave your feedback. We will also ask you to fill in our questionnaire. This way, we will learn your requests and preferences.

In our blog, you can find an article on how your online store is being created.

3. What will I get? What will the dropshipping store include?

When the development process is over, you get a customized online store adapted for your needs and wishes. The store fully belongs to you: you get 100% ownership, and you are free to do ANYTHING with the site.

This store has a number of unique features you won’t find anywhere else:

  • At least 50 already imported products with professionally edited pictures and descriptions (the number depends on the package you choose)
  • Automatic updates of product information
  • Automatic price markup for any product groups
  • Professionally designed theme optimized for high conversions
  • Unique design elements (logo, header, icons, favicon, etc.)
  • Integrated promotional tools: discount coupons, emails for abandoned carts recovery, and subscribers lists for further interactions
  • All-in-one dashboard to monitor your sales, orders, stats, and activities
  • Integrated Google Analytics
  • Integrated payment gateways (2Checkout, Stripe, PayU, etc.) to accept payments with both PayPal and credit cards
  • On-site SEO and social networks accounts
  • Up to 12% AliExpress cashback

For the Ultimate package, you will also be provided with our special social media promo tool. We install and set up the Social Rabbit plugin that will automatically promote your business on 4 top social networks: Facebook, Twitter, Pinterest, and Instagram.

4. Сustom dropshipping stores creation includes niche research. Can I choose my own niche?

Basically, you can choose ANY niche you like. It’s recommended to work in a niche you’re passionate about (or at least know quite well).

You will then need to evaluate the niche from the point of view of:

You can take a look at our exclusive ‘Niches and products’ blog section. There, we systematically post the results of our regular market research, and give you the most promising product ideas you can try in the upcoming season.

To check the commercial potential of the niche you’ve chosen, use our free niche research tool!

5. If I want to create a dropshipping store with branded/copyrighted products, will I have any legal issues?

Yes, it is likely.

Every country has its own laws and legal requirements in terms of selling branded products. And all the holders of intellectual property rights have their own policy of dealing with such cases. You need to be really careful about your niche and product choice!

6. How do you choose and edit products for the website?

The dropshipping stores we create are filled with items from AliExpress. Check this detailed instruction on choosing the nicest products.

In short, we evaluate the items from the point of view of:

  • Product rating
  • Number of orders
  • Sellers rating
  • The option of ePacket shipping or free delivery

If you want us to import products of a particular type or style, please, let us know before we start uploading products. You can attach some examples of products for each category.

We also have a guide on editing product pages. And we follow it with every item we add to the stores. The basic rules are:

  • Only add high quality pictures
  • Edit titles to make them short and clear
  • Rewrite product descriptions made by Chinese suppliers

7. Do you have any guides on how to promote a dropshipping store?

You can use a range of our free educational resources:

8. Can you integrate a special payment gateway for my country?

Generally, we integrate PayPal and credit card payment options into our dropshipping stores. Here you can find the list of all the options available.

Sometimes, clients ask us to include some other additional systems. We always notify our developers team about these requests, but the development process is not easy. The developers might agree to try a certain additional system if it is requested often, but it will be considered to be a ‘non-typical amendment to a website’, and it will cost you extra money.

9. If I only have enough money to buy the Basic Package, can I upgrade it later?

Of course! If you can’t afford the desired package right now, just start with getting the Basic one. Later on, as soon as your finances are fine, you can upgrade your store to the Advanced or Ultimate level.

For all these packages, we do the same work, but on a different scale. For example, the number of the items we add to a store is 50 for the Basic package, 100 for the Advanced package, and 200 for the Ultimate package. But it’s not the limit! You can always add more products yourself if necessary.

The same goes for all the extra services that only are available on the higher levels. Even if they are not included in the package you’re buying, you surely can ask us to add the necessary ones for an extra cost (or you can do it yourself if you wish).

Please note that the store theme choice doesn’t depend on the package you’re ordering! It doesn’t matter if you’re buying a Basic or an Ultimate store – you can anyway choose one theme out of the multiple options we offer.

10. If I buy your Ultimate Package, when I can start making money?

The package description says “This package is perfect for those who want a 100% hassle-free start and immediate profits”. So, what do we mean by immediate profits?

The day you receive your store is the day you can process your first order.

Everything is set up already, so you can drive in visitors and accept their payments IMMEDIATELY after getting the site from us. From the technical point of view, your store is fully ready for operation when we hand it over to you.

We gladly share our marketing experience and knowledge with you – we provide tons of educational materials (check out the question #7). Still, we can’t predict how soon you will start getting income – it all depends on your own promotional efforts.

Did we cover everything you wanted to know about buying a dropshipping store? Feel free to leave your questions in the comment section below!

Read the source: https://alidropship.com/custom-drop-shipping-store-qa-series-4/